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Shipping and Returns
About Shipping
- Once your order is confirmed, it will usually be shipped within 2-5 business days.
- Domestic deliveries will be made by Yamato Transport or Sagawa Express.
- You can check the delivery status using the tracking number provided in the shipping confirmation email.
Shipping
- The price is 750 yen (tax included) throughout Japan.
- Free shipping for purchases over 3,000 yen (tax included).
- Shipping fees for international deliveries vary depending on the region.
Returns and Exchanges
- If you contact us within 7 days of receiving the product, we will accept returns or exchanges for unused items only.
- If the product you receive is defective or different from what you ordered, we will replace it at our expense.
- In the case of returns or exchanges due to customer convenience (due to differences in the product image, incorrect order, etc.), the customer will be responsible for the return shipping costs.
- Please note that we cannot accept returns or exchanges on one-of-a-kind items or custom-ordered items with engravings.
Refund Policy
- Once we receive the returned product, we will inspect it and process the refund within 7 business days.
- If you paid by credit card, refunds will be subject to the card company's regulations.